Terms of Service

1. Acceptance of Terms

By accessing or using the WasteSync UK platform and middleware ("the Service"), you agree to be bound by these Terms of Service. If you are entering into these terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms.

2. Description of Service

WasteSync UK provides offline-first middleware designed to ensure Digital Waste Tracking Note (DWTN) compliance for the UK waste sector. The Service facilitates data synchronization with Defra and SEPA APIs.

3. User Responsibilities

Users are responsible for ensuring that all data entered into the Service is accurate and compliant with the Environment Act 2021 and relevant waste duty of care regulations. WasteSync is a tool to facilitate compliance, but the legal responsibility for waste tracking remains with the operator.

4. Data Sovereignty and Security

We commit to hosting all UK client data within the Google Cloud Platform (GCP) London region (europe-west2). We maintain reasonable technical and organizational measures to protect your data, as detailed in our Privacy Policy.

5. Service Availability

While WasteSync is designed for high availability and offline resilience, we do not guarantee uninterrupted access to the Service. Maintenance windows and third-party API outages (e.g., Defra/SEPA) may affect certain functionalities.

6. Limitation of Liability

WasteSync UK shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or site operational capacity, arising out of your use of the Service.

7. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales.